General Questions
What is Versai Biotech Ltd?
Versai Biotech Ltd is a UK-based biotechnology company established in 2026. We specialise in supplying premium research peptides intended exclusively for laboratory and scientific research.
Our mission is to provide researchers with dependable products, outstanding customer service and a professional purchasing experience built on quality, transparency and reliability.
What are peptides?
Peptides are short chains of amino acids linked together by peptide bonds. They are widely used within scientific research across areas including molecular biology, biochemistry, pharmacology and life sciences.
Who can purchase your products?
Our products are intended for legitimate laboratory and scientific research.
Customers are responsible for ensuring they comply with all applicable laws, regulations and institutional requirements before placing an order.
Are your products for human consumption?
No.
All products sold by Versai Biotech Ltd are supplied strictly for laboratory and scientific research purposes only.
They are not intended for:
- Human consumption
- Veterinary use
- Therapeutic use
- Diagnostic use
- Clinical application
Product Quality
How do you select your products?
Before launching Versai Biotech Ltd, we invested significant time evaluating manufacturing partners and developing a product portfolio designed for research applications.
Our focus is on working with trusted suppliers and maintaining high standards throughout our sourcing process.
Do you provide Certificates of Analysis (CoAs)?
Where available, Certificates of Analysis (CoAs) can be provided for selected products upon request.
If you require supporting documentation before placing an order, please contact us at:
Are your products laboratory grade?
Our products are supplied exclusively for research purposes and are intended for use within laboratory environments.
Ordering
How do I place an order?
Ordering is simple.
- Browse our catalogue.
- Add products to your basket.
- Complete checkout.
- You’ll receive an email confirmation once your order has been successfully placed.
Can I amend my order after placing it?
If your order has not yet been dispatched, we will do our best to help.
Please contact us immediately:
Can I cancel my order?
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may no longer be possible.
Please contact our customer support team as soon as possible if you need assistance.
Shipping & Delivery
Where do you ship?
We currently supply customers within the United Kingdom and may offer international shipping where permitted by local regulations.
International customers are responsible for checking their own country’s import requirements before placing an order.
How long does delivery take?
Delivery times depend on your selected shipping method and destination.
Estimated delivery times are shown during checkout.
Once dispatched, you’ll receive tracking information where applicable.
Do you provide tracking?
Yes.
Tracking information will be emailed once your order has been dispatched (where available).
What happens if my parcel is delayed?
Occasionally, courier delays can occur.
If your tracking has not updated or your parcel appears delayed, please contact us and we’ll investigate with the courier.
My parcel arrived damaged.
Please contact us within 48 hours of delivery.
Include:
- Your order number
- Photographs of the parcel
- Photographs of the contents
We’ll investigate and advise on the next steps.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
These may include major debit cards, credit cards and other secure payment options.
Is my payment secure?
Yes.
All payments are processed using secure encrypted payment systems designed to protect customer information.
Returns
Can I return my order?
Due to the specialist nature of our products, returns are assessed on a case-by-case basis.
Please contact us before returning any item.
Unauthorised returns may not be accepted.
What if I received the wrong item?
If we’ve made an error, we’ll work with you to resolve it as quickly as possible.
Please email us with your order number and photographs if applicable.
Accounts
Do I need an account to place an order?
You may check out as a guest where available, or create an account for easier future ordering and order history.
I’ve forgotten my password.
Use the “Forgot Password” option on the login page.
If you’re still experiencing problems, contact our support team.
Customer Support
How do I contact Versai Biotech Ltd?
Email us anytime:
We aim to respond to enquiries as quickly as possible during normal business hours.
Do you offer telephone support?
At present, customer support is provided via email.
This allows us to maintain accurate records and provide detailed responses to technical and order-related enquiries.
Research Use Notice
Why do your products state “Research Use Only”?
Our products are supplied exclusively for scientific and laboratory research.
They are not approved medicines and are not intended for human or veterinary use.
Versai Biotech Ltd does not make therapeutic, medicinal or diagnostic claims regarding any product.
Legal Responsibility
Is it my responsibility to understand local regulations?
Yes.
Customers are responsible for ensuring that purchasing, importing, possessing and using research materials complies with all laws and regulations applicable in their jurisdiction.
Still Need Help?
If your question hasn’t been answered above, we’d be delighted to assist.
Versai Biotech Ltd
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom
Email: info@versaipeptides.com
We aim to provide professional, friendly and responsive customer service for every enquiry.