At Versai Biotech Ltd, we understand the importance of reliable and efficient delivery. We are committed to dispatching orders promptly and ensuring your products arrive securely packaged and in excellent condition.
Company Information
Versai Biotech Ltd
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom
Email: info@versaipeptides.com
Order Processing
Once your payment has been received and cleared, we will begin processing your order.
Orders are prepared during our normal business hours, Monday to Friday (excluding UK public holidays).
Our team aims to dispatch orders as quickly as possible, although dispatch times may vary during periods of high demand.
Delivery Partners
We currently use trusted UK courier services, including:
- Royal Mail
- FedEx
The delivery service used will depend on the destination, parcel size, weight and operational requirements.
Delivery Areas
We currently deliver throughout the United Kingdom.
International shipping may be available for selected destinations where permitted by applicable laws and regulations.
Customers ordering from outside the United Kingdom are responsible for ensuring that products may legally be imported into their country before placing an order.
Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery estimates are:
| Service | Estimated Delivery |
| Royal Mail | Usually 1–3 working days* |
| FedEx | Usually 1–2 working days* |
*Delivery times are estimates only and are not guaranteed.
Unexpected delays caused by weather conditions, transport disruption, customs procedures or other circumstances outside our control may affect delivery times.
Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation email.
Where available, tracking information will also be provided, allowing you to monitor your delivery.
Packaging
All orders are packaged carefully to help protect products during transit.
Our aim is to ensure every parcel arrives safely and professionally presented.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery details.
Versai Biotech Ltd cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied during checkout.
If you realise an address is incorrect after placing an order, please contact us immediately. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.
Missed Deliveries
If a delivery cannot be completed, the courier may:
- Leave the parcel in accordance with your delivery preferences (where applicable)
- Attempt re-delivery
- Leave a collection card or notification
- Hold the parcel for collection at a designated location
Please follow the instructions provided by the courier if a delivery attempt is unsuccessful.
Damaged Parcels
If your parcel arrives damaged, please notify us as soon as possible.
To help us investigate, please provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the products received
- A brief description of the issue
We will review the information and work with you to resolve the matter promptly.
Lost Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate with the relevant courier and keep you informed throughout the process.
International Orders
For customers outside the United Kingdom:
- Import duties
- Customs charges
- Local taxes
- Regulatory fees
are the responsibility of the customer unless otherwise stated.
Versai Biotech Ltd is not responsible for delays caused by customs authorities or for products refused entry into another country.
Delivery Restrictions
Versai Biotech Ltd reserves the right to decline or cancel orders where:
- Delivery would breach applicable laws or regulations.
- Delivery cannot be completed safely or securely.
- Fraud or misuse is suspected.
Research Use Only
All products supplied by Versai Biotech Ltd are intended strictly for laboratory and scientific research purposes only.
Products are not intended for human consumption, veterinary use, therapeutic use, diagnostic procedures or clinical application.
Customers are responsible for ensuring compliance with all applicable laws and regulations regarding the purchase, importation, storage and use of research materials.
Need Assistance?
If you have any questions about your order or delivery, our team will be happy to help.
Versai Biotech Ltd
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom
Email: info@versaipeptides.com
We aim to respond to enquiries as promptly as possible during normal business hours.
Returns Address Notice
Please do not send any products to our registered office address.
Our registered office is not a returns, exchange or product inspection facility.
Any products returned without prior written authorisation may be refused or may not be processed.
If you believe you need to return a product, or if there is an issue with your order, please contact our customer support team first at info@versaipeptides.com. We will review your enquiry and, where appropriate, provide you with instructions and the correct return procedure.
Registered Office (Correspondence Only)
Versai Biotech Ltd
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom
This address should not be used for returning products unless you have received written instructions from Versai Biotech Ltd authorising a return to that location.